FREQUENTLY ASKED QUESTIONS

We realize that making an appointment for counseling is a difficult thing to do. Even the first step of picking up the phone and making a call takes courage, so we affirm you for taking that step. Call our office at (972) 542-8144. One of our office staff will schedule an appointment for you and get your insurance information. Alternatively, you can fill out the contact form on our contact us page, and we will contact you within 24 hours.

For counseling services, the initial session is $160.00. Fees for the following sessions are $145.00 per session. Group counseling fees are $35.00 per session with a commitment to pay for sessions regardless of attendance. For psychiatric services, the initial session’s fee is $300.00. Med management sessions are $125.00.
For Suzanne Hales, the cost per session is $160.00. For Zaineb Hassan and Mary Hodges, the cost per session is $80.00.

GOOD FAITH ESTIMATE

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, presciprtion drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, or any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate. For questions, or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

We accept cash, check, MasterCard, Visa, American Express, and Discover. Payment is due at the time of service.

Most insurance companies do pay for counseling. We are providers on many different networks. When you call to set up your first appointment, the office staff will take your insurance information and will call your insurance company for your specific coverage and benefits. Many employers currently provide sessions free of charge for their employees. These are part of the Employee Assistance Program (EAP). It may benefit you to call your company’s HR department and ask about EAP sessions so you will know if you have this benefit.  

The first session typically lasts about an hour. It is an opportunity for us to begin to know you and the problems with which you are struggling. It is also an opportunity for you to get an understanding of how we approach therapy. This will be a chance for you to explain what brought you to counseling and how you hope we can assist you.

A parent consult is a meeting with the parents of a minor child without the child present.  A parent consult is a necessary step before we begin counseling your child.  We like to understand why you are seeking therapy for your child, set expectations for treatment and get to know your family as a whole before meeting with your child.  A parent consult before the day of your child’s first appointment allows the therapist and the child to develop a relationship of trust if the child is given the entire first visit to themselves.  If there is an emergency situation where the child is in crisis, an exception can be made at the discretion of the therapist.

Psychotherapy is not easily described in general statements. It varies depending on the personality of the therapist, the client, and the particular problems that the client brings. There are a number of different approaches that can be utilized for the problems you hope to address. It is not like visiting a medical doctor in which you get a diagnosis and are put under medical care until you feel better. Psychotherapy requires that you play a very active role in feeling better. In order to be the most successful, you should work on things that you and the therapist talk about both during the session and at home.
Psychotherapy has both benefits and risks. Risks sometimes include experiencing uncomfortable feelings. Psychotherapy often requires discussing unpleasant or difficult aspects of your life. Psychotherapy has also been shown to have long lasting benefits for people who seek it. However, there are no guarantees about the outcome—that is up to you.

A concern of some individuals is that a friend, a coworker, or a family member will find out (without their permission) that they are seeking therapy. We assure you that your visits to Counseling and Consulting Associates of North Texas are completely confidential. To assure you of this promise, we will ask if it is okay to call and leave a message at your home or at work.

Also, the Health Insurance Portability Accountability Act of 1996 (HIPPA) protects you against any unauthorized uses and disclosures of your protected health information. We have established policies, procedures, and systems to ensure our ongoing commitment to comply with HIPPA regulations.
Legally, there are some instances when we are required to break confidentiality. This includes your telling us you are or have been sexually abused, you are currently suicidal or homicidal, you have been abused by another mental health professional, or your records are subpoenaed by the courts. Aside from these incidents, your information will be kept confidential.

You are responsible for cancelling your scheduled appointments 24 hours in advance of the appointment or you will be charged a cancellation fee. You will be billed directly for late cancellations or no shows.  This cancellation fee for a therapist is $70.00 and the cancellation fee for a psychiatrist is $125.00

To comply with insurance policies, all appointments billed to insurance must be at least 45 minutes long. If your arrival time does not allow for the minimum appointment requirements we cannot bill insurance. You will be asked to reschedule your appointment and a cancellation fee will be charged at the discretion of the therapist.

Sunday Closed
Monday 8AM–9PM
Tuesday 8AM–9PM
Wednesday 8AM–9PM
Thursday 8AM–8PM
Friday 8AM–5PM
Saturday 8AM–2PM

• MS Master’s of Science Degree
• MA Master’s of Arts Degree
• MEd Master’s of Education Degree
• EdD Doctorate of Education
• MD Doctorate of Medicine
• PSYD- Licensed Psychologist
• LPC Licensed Professional Counselor
• LCDC Licensed Chemical Dependency Counselor
• LMFT Licensed Marriage and Family Therapist
• LCSW Licensed Clinical Social Worker

All of our therapists are unique in their training and in their approach to counseling. For detailed information on each, visit our CCA Therapists page.

You can bring service animals to CCA only if you have a letter from a medical professional stating the need for  the animal and you must have a letter providing the proper training credentials for a service animal.